Case Study: On Point Health Services
Custom Nurse Staffing and Workforce Management Platform
The Challenge
Before working with Onward Development, On Point Health Services relied on spreadsheets, phone calls, text messages, and manual reports to manage daily operations.
Operations staff spent approximately six hours each day compiling payroll data. A dedicated coordinator manually assigned shifts, notified nurses of assignments, and scrambled to find coverage when nurses called in sick. Credential tracking was handled separately, increasing the risk of expired credentials and compliance gaps.
These disconnected systems made it difficult to scale and placed a heavy administrative burden on the operations team.
The Outcome
After implementing the custom platform, On Point Health Services centralized scheduling, credentialing, payroll, and documentation into one system.
Nursing home directors can now create and publish shifts directly. Approved nurses receive notifications on their phones and can select shifts themselves. Nurses can view active and upcoming shifts, switch shifts with other qualified nurses, and capture required signatures directly in the app.
Credentialing is enforced automatically, preventing nurses with expired credentials from selecting shifts. Payroll reports are generated in minutes instead of hours, eliminating manual reconciliation.
How We Helped
Onward Development designed and built a purpose built healthcare staffing platform tailored to On Point Health Services' real world workflows.
The system supports nurse onboarding and credential management, self service scheduling, real time notifications, mobile documentation, and automated payroll reporting. By replacing multiple tools with a single platform, the solution removed operational bottlenecks while maintaining compliance and accuracy.
Key Outcomes
Reduced payroll processing time from approximately six hours per day to minutes
Eliminated the need for manual scheduling coordination
Improved nurse satisfaction through self service scheduling
Reduced last minute coverage disruptions
Enforced credential compliance automatically
Consolidated multiple systems into one scalable platform
Technology Stack
Application Type
Custom web application
Infrastructure
Heroku
Backend
Ruby on Rails
User Interface
Mobile friendly user interfaces
Communication
Real time notifications
Reporting
Reporting and export tools